FAQ

Frequently Asked Questions (FAQ)

Where is my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the delivery status.

How long does shipping take?

Shipping times may vary depending on your location. Since all items are handmade and made to order, please allow extra time for production. Most orders are shipped within 3–10 business days. We appreciate your patience — every item is crafted with care!

Are the products handmade?

Yes! All of our items are handmade and made to order. Each piece is carefully crafted after you place your order. Because of this, production times can vary — thank you for your patience and understanding!

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination country.

What should I do if I receive a damaged or incorrect item?

If something isn’t right with your order, contact our customer support with your order number and a photo of the issue — we’ll fix it right away.

Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. Perfect for last-minute gifts!

How do I contact customer service?

You can reach us by email at nodihandmade@gmail.com or use the contact form on our website. We aim to respond within 24 hours.